Prior to so many cloud options available, I used external hard drives for my back ups. 2 years ago I purchased a 1TB Seagate FreeAgent GoFlex which crashed 8 months ago. When plugged into the computer it lights up but then you just hear a clicking noise. After a few moments pass, I get a notification telling me it needs to be re-formatted. If you re-format a hard drive, you of course lose all of the data so that is not an option. I have been sitting on it until needed and I figured I would have to hire a data recovery service.
I also have a 500 gig FreeAgent Desk I have been happy with so I figured I would give Seagate another chance. 6 months ago I purchased a 1TB Seagate Backup Plus portable drive, Model number SRD00F1. 2 months ago it died as well. It lights up and there is a faint click. Via Seagate support #fail, I did the whole dos access thing but I could find no way in. Now Seagate wants to charge me at least $400 as a recovery fee for a device I paid $79 for. They have me over a barrel because I really need that data.
I purchased both from Costco. Maybe these products are coming out of an OEM with poorer quality yet with the Seagate logo so that Costco can sell these for so cheap. Costco is willing to replace it for free which is commendable however I still need the data.
I am not happy with the Seagate product line. I am not happy with the customer support. I have had to move all of my backup data to a cloud storage system as I did not want to purchase more external hard drives to back up my external backup hard drives. Does this make sense?